Escalate Messages

Alarm event that aren’t attended to within a designated time frame can be escalated to additional contacts to ensure a response. Escalation messages can be customised to notify the paging recipients that the alarm event has not been actioned. Each alarm step can have specific prepended text, for example:

  • Step 1: “call room 1”
  • Step 2: “reminder: call room 1”
  • Step 3: “urgent: call room 1”

Escalations are unlimited.

Configure Escalate Messages

  1. Select “Messages” from the system menu.
  2. Select “New Prefix”.
  3. Type escalation step number.
  4. Type escalate message.
  5. Select “add”.