Table of Contents
Escalate Messages
Alarm event that aren’t attended to within a designated time frame can be escalated to additional contacts to ensure a response. Escalation messages can be customised to notify the paging recipients that the alarm event has not been actioned. Each alarm step can have specific prepended text, for example:
- Step 1: “call room 1”
- Step 2: “reminder: call room 1”
- Step 3: “urgent: call room 1”
Escalations are unlimited.
Configure Escalate Messages
- Select “Messages” from the system menu.
- Select “New Prefix”.
- Type escalation step number.
- Type escalate message.
- Select “add”.
